JSON-AI Feedback

Ron Itelman
2 min readNov 2, 2018

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One problem I’ve noticed companies have is that various teams across various products will use entirely different user feedback and user ratings systems. This creates an entropic information graph. JSON-AI addresses this problem by having one singular set of numbers for all feedback so that all products and experiences are using the same system. JSON-AI’s Hero Feedback System @i.:) is a set scale from 1–5 that has multiple use cases described below.

*.@i.feedback

  • *.@i.feedback.:) is the same as writing @i.:)
  • This is because the ‘*’ character means that this pattern is reserved as part of JSON-AI’s constellation.

@i.:D
@i.:)
@i.:|
@i.:(
@i.x(

Emotions

Emotions are a rich and powerful language, and are a standardized component of the JSON-AI schema:

  • Labels to a knowledge snippet’s emotional experience:
    “Many students face daily hunger in America, school is the one meal a day they get. Schools are getting their meal budgets slashed and we don’t know what the impact will be to society.”
  • Knowledge about a user experience:
    “We use JSON-AI for UX Research Reports and have a standardized way to record user feedback.”
@i.:D - Wondrous
@i.:) - Good
@i.:| - Ambivalent
@i.:( - Bad
@i.x( - Terrible

Like / Dislike

@i.:) - like / thumbs up
@i.:( - dislike / thumbs down

Helpful / Not Helpful

@i.:) - Helpful
@i.:( - Not helpful

Star Rating System

@i.:D  - 5 out of 5
@i.:) - 4 out of 5
@i.:| - 3 out of 5
@i.:( - 2 out of 5
@i.x( - 1 out of 5

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Ron Itelman

I like human + machine learning systems | Principal — Digital, Data & Analytics at Clarkston Consulting